Interactive Technologies: The Potential for Solidarity in Local and Global Networks
by Frances Ford Plude
Frances Forde Plude, Ph.D., earned her doctorate at Harvard University and studied satellite communications at MIT. She taught at the S. I. Newhouse School of Public Communications, Syracuse University, and is currently associate professor of communication at Notre Dame College, Cleveland, Ohio. She is co-author of Communication Ethics and Global Change (Longman Press), and has contributed chapters to numerous works. As part of a planning and research project, Dr. Frances Forde Plude recently met with the communications ministers of all 13 European Community nations. This article originally appeared as a chapter in Communication Ethics and Global Change: National and International perspectives (Longman 1989).
Exploring exactly what is meant in different situations by the concept of interaction is a high-priority task for communication scholars.(1) Everett M. Rogers, 1986
The eminent scholar Everett Rogers has commented that we are at an "epistemological turning point" in communication analysis. He adds: "Driving this epistemological revolution in communication science is the interactivity of the new communication technologies. (2)
The major practical impact we see immediately is that many technologies now enable and encourage communication between individuals, rather than communication from a source. This development fosters lateral patterns of interaction, with consequent weakening of hierarchies-a democratization of communication, since these lateral messages are harder to control.
This article uses technological interactivity as a framework for analysis. How does the variable of communication interactivity offer potential changes to relationships among individuals, small groups, and nations at large? Changes may foster human solidarity in local and global networks and thus must be a part of our ethics-in-communication reflections.
Interactive networks could offer a communication process empowering individuals and groups to deal with many ethical dilemmas of the "Information Age" such as: how to provide more equitable access to information technologies information overload; privacy; and unemployment caused by technology. After some reflections concerning interactivity as a framework for analysis and research, these and other ethical issues are explored below.
COMPUTERS AND OTHER INTERACTIVE TOOLS
Rogers calls computers "the printing presses of the twenty-first century." This definition is especially appropriate when one reflects upon the bulletin-board and electronic messaging capacity of computers. Instead, we often tend to focus on the data transfer role computers play.
Modern telecommunications began with two-way messages as a major goal; the telegraph and telephone introduced interactivity and played a key role in economic development throughout the world. In developing nations, probably the most significant communications technology is still the telephone, a key to economic development.
With the development of radio and television, which became mass media in a one-way mode, the message interaction on telephones became overshadowed in the mind of the public by the scintillation of media focusing largely on entertainment for mass audiences. This function continues, of course, as the audiences become global and increasingly homogenized.
The popular spread of the videocassette recorder, however, clearly shows the latent desire among peoples to do their own programming at a time of their own choice. VCRs have penetrated more than 50 percent of the homes in Australia, 40 percent in Canada, 52 percent in Japan, 25 percent in Sweden, 46 percent in the United Kingdom, 44 percent in Thailand, and 36 percent in Indonesia. In the Soviet Union "the machines are in great demand and cassette rental shops are open in major cities. (3) In nations where VCRs are not available in homes, the recorders do provide a technology for small group interaction.
Other technological tools for interaction include telephone-recorded messages, audio cassettes, videodiscs, satellite and telephone and computer conferencing, videotext, teletext, interactive cable, and mobile radiotelephony. All these technologies offer "talk-back" capability to the user, permitting dialogue as a basis of communication.
Communication tools such as newspapers and television may have a mechanism allowing feedback (for example, letters to the editor), but these communication modes are not essentially dialogic.
Some of the above interactive technologies are widespread, some are under development, and some, like the telegraph and telephone, have been in use for a century. However, the growth of computer technology has focused our attention on interactivity as a key component in communication.
The high cost of mainframe computer power forced owners to create networks so that the mainframe data could be shared. As technology permitted "time-sharing" (wiring mainframes so that they could perform more than one task simultaneously), users could share computer time. Networks linking computers and their users have become a kind of "public commons, allowing user interaction. Miniaturization, decreased costs, and the growth of the microcomputer market have made computers the "special medium of interactive communication. (4)
As various communications tools become miniaturized and mobile, many kinds of technologies take on an interactive aspect. Satellite news gathering, for example, permits more live interaction with the field in news broadcasts. And electronic meetings have forced researchers to study how human interaction in groups is altered when satellite, telephone, or computer conferencing replaces face-to-face meetings.
AN ANALYTICAL FRAMEWORK
Technological interactivity or linkages are usually called "networks," and tile activity is defined as "networking." These terms offer a framework for analysis, with a focus on the interaction and the effects of this process on communication between individuals or among small or large groups. Communication analysis in the past has often focused on the effects of communication on the user, rather than on the communication process itself. Years ago Wilbur Schramm predicted: "Of all the potential contributions of information theory to mass communication, perhaps the most promising is the study of communication networks. (5)
Rogers describes the importance of interactive communications in the social structure.
The essence of human behavior is the interaction through which one individual exchanges information with one or more other individuals.. .. As inter-personal communication flows become patterned over time, a communication structure (or network) emerges, which is relatively stable and predictive of future human behavior (6)
In Communication Networks: Toward a New Paradigm for Research, Rogers and Kincaid speak of their convergence model of communication:
One can only know how well someone else understands a situation if the other person also shares information, and vice versa. After several cycles of information-exchange, the participants may shift to a new topic of discussion. [This] model of the communication process . . . reflects the convergent nature of mutual understanding and the cyclical nature of information exchange. (7)
They further state:
The convergence model represents human communication as a dynamic, cyclical process over time, characterized by (1) mutual causation rather than one-way mechanistic causation, and emphasizing (2) the interdependent relationship of the participants, rather than a bias toward either the gisource" or the "receiver" of "messages." Mutual understanding and mutual agreement are the primary goals of the communication process. (8)
Communication network analysis, according to Rogers and Kincaid, "describes the component linkages and their interrelationships in the interpersonal communication structure. A communication network consists of interconnected individuals who are linked by patterned flows of information." (9)
Rogers and Kincaid's analysis of empirical data from a highly successful grass-roots development program in the Republic of Korea's village of Oryu Li is of special significance to our discussion on global communication ethics. This project was based on "a strategy of mobilizing interpersonal networks through 28,000 mothers' clubs enrolling 750,000 members." (10) These groups, originally conceived as village-level organizations established to encourage family planning, later "ranged far beyond family planning into community development, money-making, and female equality."(11)
The authors note that "the capacity to develop and manage communication networks is an important prerequisite for self-sustaining socioeconomic development over time." (12) Such grass-roots, interactive communication and development is especially significant for women.
If the poorest of the poor in the world were to be identified, the majority would certainly be women. They constitute one-half of the world population and one-third of the official labor force, perform nearly tw6-thirds of the hours worked, and receive only one-tenth of the world income and own less than one-hundredth of the world property. Out of 800 million people enumerated as illiterate in the world, two-thirds are women. (13)
The analysis of the village of Oryu Li leads one to reflect on how technological innovations are diffused through networks. Typically, innovations are disseminated by diffusion agencies, like the U.S. Department of Agriculture extension services, which research and develop innovations and then dispense the technologies "down" to the public. Donald Schon of MIT has criticized this model of vertical diffusion and urges the government instead to support horizontal networks for information exchange about innovations.(14) Orya Li demonstrates such a horizontal network.
THEORY AND APPLICATIONS OF INTERACTIVE TECHNOLOGIES
Whereas radio, television, and film are usually linear, many aspects of network interactivity find expression in new media technologies that are two way. This circumstance seems to call forth a new focus for communication analysts. Our thoughts need to focus on "communication-as-exchange." (15)
Rogers reminds us:
Audience research by communication scholars shows that most individuals
do not really pay much attention to the mass media, they do not learn much from them, and they do not know much about the news of tile world. In fact, most people just let the mass media sort of wash over them. Television has become a kind of video wallpaper; a large percentage of Americans passively watch their "least objectionable program," absorbing little of the message content. When asked to recall certain salient facts from a TV news broadcast within a few hours of viewing it, few can do so." (16)
If Rogers is right, interactive technologies, which demand individual involvement, may be the antidote. Teleconferences, for example, use interactive technologies to link three or more people in two or more separate locations. Video teleconferences provide video to a specially equipped conference room, simulating a face-to-face meeting. Audio conferencing connects a number of participants by telephone. Computer teleconferencing uses a computer system as a place where people may exchange messages. People are free to drop off and receive messages at their own convenience. Rogers reports that the electronic messaging system of the Hewlett-Packard Company carries 25 million messages per year among its 45,000 employees in many distant locations. (17)
Interactive technologies like these require new research theories and methodologies, according to Rogers.(18) Emphasis can now be placed upon information-exchange relationships, rather than individuals as the unit of research analysis.
Our definition of communication as convergence implies that the sharing of information creates and defines a relationship between two or more individuals. Thus, communication behavior itself should be studied as the dependent variable in communications research. Here a main research question is "Who is linked to whom?" (19)
In this convergence model, "Communication is the process in which participants create and share information with one another in order to reach a mutual understanding". (20) It may be that focusing on such shared information is a key component of negotiated cooperation.
Rogers and Kincaid cite a major advantage of the convergence model:
Network analysis can display the communication structure of a system, a bigger picture of patterned flows of information-exchange.. . . This more macro-level research is consistent with a convergence view of communication, with the long-prevailing view of communication as process. (21)
Many writers consider existing or emerging ethical issues in the mass media, including the press, television, and radio. They deal often with the responsibility to tell the truth and other ethical dilemmas.
New telecommunications technologies, in addition, force one to view information as a product, a factor in the economies of nations in an "Information Age." This economic dimension of new communication technologies ushers in an array of additional ethical questions. Listed below are several that need to be considered.
· Should one ensure equal access to information technologies, rattler than encourage information elites?
· Should all potential technological wonders be developed)
- Should our public policies prepare for the unemployment and deskilling of jobs that may result from new technologies?
· How can individual privacy be protected?
· Should new technologies empower broad populations rather than being controlled by gatekeepers?
Writing recently in The New York Times, the economist Lester Thurow noted: "Ethical questions arise because we live in communities that function according to rules and laws that promote the long-run interests of the community. Ethics ... functions to allow a group of human beings to successfully live with each other." (22)
Anne Van der Meiden uses the term "responsism," saying that "human beings in their ethical behavior respond to the appeals sent to them by other human beings. (21)
Clifford Christians mentions that two ethical imperatives of social justice are particularly relevant to home information utilities: "to each according to his essential needs and similar treatment for similar cases. (24)
Robert White suggests several guidelines:
. . . viewing morality not simply as individual perfection but as part of a social context ... tile concept of universal human values which are valid through history and across national, cultural lines respecting different political and cultural possibilities, but at the same time acknowledge some common goals. (25)
It is certainly true that there are gaps in equal access to communication technologies, and not exclusively gaps between First and Third World nations. It was reported recently that over 4 million households in Britain are currently without a telephone. (26)
Just as technologies interact, so do economies. The global economies intrude upon attempts to negotiate equal access to information tools. Financial factors playing major roles are the following:
- The impact of transnational corporations-large economic players with huge appetites for electronic technologies to meet their own communication-connection needs. (27)
- Trade imbalances which put pressures on some nations to seek technology markets abroad-sometimes selling inappropriate hardware to developing nations.
- Economic turmoil as privatization occurs in communication/information groups, with resulting deregulation of information utilities.
- The tendency, economically, for developed nations (and their banks) to sponsor megaprojects in developing countries rather than grassroots efforts that may be less spectacular but more effective.
In a volume entitled The Myth of the Information Revolution, Michael Traber notes:
It has been estimated that about 90 percent of all data flow via satellite systems is intra-corporate, and about 50 percent of all trans-border data flow takes place within the communication networks of individual transnational corporations. Add to this the trans-border information flow of the military, and of diplomats, and you have a "closed sky," an "information implosion" rather than explosion. (28)
Traber adds that more than 80 percent of the world's international telephone traffic is conducted by Western industrialized countries. He concludes: "There is a need for a genuine rather than a phony revolution, a communication revolution from below." (29)
Another aspect of the information ethical dilemma is voiced by the French social philosopher Jacques Ellul, who has warned us that we are cc so beguiled by machine productivity that we almost unconsciously reconstruct all our social institutions on this model. (30) Ellul urges, instead, emphasis on individuals, "humans [who would] combine into new patterns not under 'la technique's' tutelage, [a] reordered consciousness [which] would begin choking out today's monolithic structure-within communications as elsewhere." (31)
Part of our entrapment by new technologies is due to the information overload problem. Information flows have been studied extensively in Japan and by Ithiel de Sola Pool in the United States. The Japanese public consumed 40 percent of information available in 1960, but in 1975 they absorbed only 10 percent. The information supply had increased by 400 percent in the decade from 1960 to 1970. More than 70 percent of the information growth was traced to new technologies, including computers, television, and telephones. (32) Rogers notes that "the average information ratio of a nation seems to be highly related to how far a nation has progressed in becoming an "Information Society." (33)
Pool found similar overload problems in the United States:
From 1960 to 1977, the number of words made available to Americans (over the age of ten) through seventeen public media of communication grew at the rate of 8.9 percent per year, more than double the growth rate of the gross domestic product. Words actually attended to from these media grew at just 2.9 percent, and per capita consumption of words grew only 1.2 percent per year. (34)
Pool notes: "More and more material exists, but limitations on time and energy are a controlling barrier to people's consumption of words." (35)
Ethical concerns relative to invasion of privacy are increased as computer data banks, computer banking, and shopping make it possible for others to retrieve private information which has been stored. Computers can be used to reinforce existing authority patterns, while they can also decentralize and create independence of action.
If one steps back from specific ethical dilemmas to attempt a broader view of principles and guidelines, a number of issues emerge for further reflection:
The lack of a systematic theory of communications/technology ethics, or an understanding of media in society.
The obstacle provided by the multiplicity of ethical and philosophical traditions within nations and among the international community.
The control of media by powerful economic and political interests.
The tendency of some nations to establish ethical codes while other organizations (like the BBC) avoid them, developing, instead, a tradition of personal responsibility among communicators.
The commercial, for-profit basis of much communication technology, which may dilute a focus on public responsibility, and the fact that many nations are recycling to commercialized systems rather than staying with the model of public communications.
In the face of growing interactivity in information technologies and the widening gap between "haves" and "have nots," along with the ethical dilemma this poses, the decentralized model of group communications provides some interesting alternatives.
The term "group communications" refers to a process of mediated communication among people "when -a group uses a -media- experience to uncover new insights about themselves and their relationship-to one another, to the social, political or economic condition." (36) Examples of this decentralized, local media include the rural press in Africa and India, community radio, the use of audio cassettes and xerography in Iran, even "thinline" communications. These communication tools reflect earlier principles of group dynamics and the human potential movement.
Both group communication processes and tools "target" an audience, unlike mass communication. They are used "to stimulate expression in face-to-face encounters, to facilitate discussion, to expedite information sharing and group decision-making, to develop social consciousness." (37) In contrast, as White reminds us, some technologies, such as satellites, can "centralize information processes and social power." (38)
These reflections on the ethical challenges in an Information Age are certainly not exhaustive, nor do they propose gigantic solutions. Instead, they plead for a different perspective, one that utilizes the interactive potential of new technologies in order to deal with these challenges:
- providing widespread access to technologies
- dealing with economic imbalances and deskilling caused by technology
- encouraging more authentic communication by allowing feedback-to promote progress in understanding and in the communication process
- providing modes of public communication to offset the diluted sense of public responsibility which may be found in for-profit telecommunication entities
In all of these challenges, and in our communication research in the coming decade, interactive/dialogic communication tools and processes will provide a worthy forum for our efforts.
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